Terms & Conditions

Last updated: September 2026

These terms govern the agreement between Reforge Studios ("we", "us", "our") and the person or business commissioning work from us ("you", "the Client"). By engaging us you accept these terms in full.

1. Services & quotations

We provide website design, development, hosting, and related services as described in our proposals. Every quotation is fixed and itemised before work begins. Any change you request that falls outside the agreed scope is quoted separately and billed at our hourly rate. Nothing outside the written quotation is chargeable without your prior approval.

2. Fees & payment

• Our standard package is a business website build for a fixed one-off charge of £249.99, plus care & hosting at £25 per month. The build is payable as a 50% deposit on commencement with the balance on completion, before the site goes live.
• Care & Hosting at £25 per month is billed in advance by recurring payment or invoice. There is no minimum term; you may cancel at any time with 30 days' written notice, and hosting will continue until the end of the paid period.
• We are not VAT registered, so no VAT is added to our prices.
• Invoices are due within 14 days. Overdue accounts accrue interest at 4% above the Bank of England base rate.

3. Client responsibilities

You agree to supply the content, branding, and access we reasonably need to complete the work, and to respond to review requests promptly. Delays caused by late feedback or missing content may shift agreed deadlines, and we will tell you in writing if that happens. You confirm that all material you give us is yours to use and does not infringe anyone else's rights.

4. Revisions & acceptance

Fixed-price builds include two rounds of revisions per page. Further revisions are quoted separately. On completion we will ask you to accept the work within 7 days. If you go quiet, the work is deemed accepted after 14 days and the balance becomes payable.

5. Intellectual property

On receipt of payment in full, ownership of the finished website design and code transfers to you. We retain the right to display the work in our portfolio and marketing, unless you ask us not to. Any tools, templates, or libraries we created before, or reusable components developed during the project, remain ours and are licensed to you on a non-exclusive, worldwide, royalty-free basis.

6. Hosting, care plans & third parties

Care plans cover hosting, security updates, backups, uptime monitoring, and reasonable small edits (typically up to one hour per month). Large changes are quoted separately. We rely on third-party providers for servers, domains, and payment processing, and cannot be liable for their outages, though we will always chase them on your behalf. We are not responsible for changes to third-party platforms (such as social networks or payment gateways) that break integrations.

7. Refunds & cancellations

You may cancel a build within 7 days of paying the deposit for a full refund, minus a fair charge for work already completed. After that, the deposit covers work done and is non-refundable. Monthly care plans are refundable pro-rata only where we have failed to provide the service and cannot put it right within a reasonable time.

8. No warranty & limits of liability

We warrant that our work will be performed with reasonable skill and care, and will be free of material defects for 30 days after go-live, which we will fix at no charge. To the fullest extent permitted by law, that is the only warranty we give. We are not liable for indirect or consequential losses, loss of profits, loss of data, or business interruption. Our total liability for any claim is capped at the amount you have paid us in the six months before the claim arose.

9. Force majeure

Neither party is liable for delays caused by events outside reasonable control, including acts of God, pandemic, strikes, or major provider failure. We will resume work as soon as we can and keep you informed.

10. General

These terms may be updated by us at any time; the version in force is the one at the date you commission work. If any part is found unenforceable, the rest stands. No variation is valid unless agreed in writing. These terms are governed by the law of England and Wales, and both parties submit to the exclusive jurisdiction of the courts of England and Wales.

Questions about these terms? Email hello@reforgestudios.co.uk.